Group Presentation Essay

1. Watch two of pals commercials. What do they emphasize? After watching two of the commercials for blood brothers you see that they emphasize a lot on how fast their harvest-home is made and how popular their food products be too many sight including old to young. blood brothers product clientele consists of a centre group of food, hamburgers, ham and chicken sandwiches, hot dogs, French fries, and breakfast biscuits and beverages, balmy drinks, tea, coffee, milk shakes with a unique flavor profile designed to touch on their guests taste requirements. befriends has developed the ability to effectively commix manufacturing, work, and retail into its operational systems. They piddle also learned to apply first management principles and outperform-in-class processes that ca occasion other companies emulate to our systems.2. What type of waiting line model is found at Pals drive-thru restaurants? Pals drive-thru facilities have been designed to be efficient and effecti ve. The equipment, facilities, and technologies that Pals uses to live up to guest needfully ar comp unriv aloneednts that serve our manufacturing, service and retail needs by ongoing use of our Benchmarking, Innovation and Product/Service/ wait on Introduction processes. Their process layout is designed so that raw materials enter through a delivery door and are worked forward through the neckcloth with one process serving the next process in the impact/assembly/packaging line until a finished product is hand to an external customer. The major technologies involved are order taking, cooking, holding, filtering, order delivery, and packaging. They have developed proprietary disk operating system-of-the-art engineering to achieve product and service quality and to provide efficient product flow.3. What waiting judgment of conviction do you think is acceptable at a drive-thru restaurant? What order the true? I would think that anytime from 5-7 minutes would be acceptable w ait time for a drive-thru restaurant. I did some research and it said that in 2011 Wendys is fas raise once again with an average time of 145.5 seconds, while wetback Bell is second at 146.7 seconds and McDonalds has the longest time at 184.2 seconds. Though the benchmark brands have not increased their speed each over past years, on the whole the operators who commented forthe study say they are working to make better the efficiency of their drive thus so that the speed nominate improve. bon ton accuracy should be almost always correct. By getting customer orders correct it will make them have a good obtain with your federation and they will be happy with your blood, making them want to deign back.4. From the Baldrige award info, what is the average order speed at Pals and at its best competitor? What other things does Pals sum? In customer satisfaction, including food quality, service, and order accuracy, Pals is outperforming its prime competitor. For example, cus tomer scores for quality in 2001 averaged 95.8 percent, as compared with 84.1 percent for its best competitor. Pals order handout speed has improved more(prenominal) than 30 percent since 1995, decreasing from 31 seconds to 20 seconds, almost cardinal times faster than its top competitor. Errors in orders are rare, averaging less than one for every 2,000 transactions. The companionship aims to reduce its error rate to one in every 5,000 transactions. In addition, Pals has consistently received the highest wellness inspection scores in its market and in the entire state of Tennessee. Pals aims to provide the quickest, friendliest, most accurate service available.5. What solve do you think Pals name has on customer expectations of service? I believe that the name of a lodge has a lot of influence on how customers think about them. If you are know for your fast service and good food your name will be popular and be advertised a lot which will serve your business grow. If you have a good name you want to obligate it and make sure to keep customers satisfied and happy with your service.6. What factors associated with order fulfilment time are beyond Pals control? Pals is exhaustive in its pursuit of useful data, the basis for voice planning and decision-making. Owner/operators also hold on a communications log. They enter what they have learned about sales, expenses, customers, round, products, services, equipment, and suppliers, and they list ideas for improvement. Weekly logs are send to senior Pals executives, who comb the entries for issues and opportunities to be addressed at formal monthly management reviews of organizational andbusiness results. Data are gathered doctrinalally at all levelsprocess, shift, individual store, and entire business. The companys enterprise resource planning system, SysDine, is a key tool, generating store-level and company-wide data on sales, customer count, product mix, ideal food and material cost, and employee tur nover rates. This information supports daily operational decisions. It also is used to update Pals Balanced Scorecard of Core Performance Measures, which links like a shot to its key business drivers quality, service, cleanliness, value, people, and speed. Managers regularly review the value of the data collected, and the company employs an outside statistician to evaluate the type of information tracked, how it is used, and how it is collected.7. How does Pals drive-thru only concept affect speed of service? The quick-service restaurant business, the facilities and equipment must be capable, reliable, and sanitary. The drive-thru facility at Pals has been designed to be efficient and effective. The equipment, facilities, and technologies that Pals uses to meet customer needs are components that have been determined to serve the manufacturing, service, and retail needs by our faculty through ongoing use of our benchmarking, innovation, and product/service/process accession proce sses. Pals has created an environment that promotes continual improvement. Pals lead supports this environment by being a role model for its systematic evaluation and improvement processes. Because of the management-led and organization-wide focus on continual improvement, major results are improving.8. What are Pals core values? How does employee training disaccord at Pals? The companys business enterprise virtue Process is the key-integrating element, a management approach to ensuring that customer requirements are met in every transaction, today and in the future. Carried out under the leadership of Pals two top executives and its 17 store owner/operators, the Business Excellence Process spans all facets of the operationfrom strategic planning to on-line(a) quality control. Every component process, including those for continual improvement and product introduction, is interactively linked, producing data that directly or indirectly inform the others. Developed with the aid o f benchmarking studies, the companys trainingprocesses support improvement in operational and business execution. Owner/operators and assistant managers have primary responsibility for staff training. They use a four-step model show, do it, evaluate, and perform again. Employees must demonstrate carbon percent competence before they are certified to work at a specific workstation.Initial training for all employees includes intensive counseling on effective listening skills. In addition, in-store training on processes, health and safety, and organizational culture is required for new staff at all facilities via computer-based training, flash cards, and one-on-one coaching. Cross training is required of all store-level staff to ensure their complete understanding of all production and service procedures as well as quality standards. Recognizing that most of their front-line workers are first-time entrants into the labor force, Pals management believes it has responsibility to help its workers develop knowledge and skills that can be applied in future jobs. This approach, along with competitive reinforcement and financial incentives, has made the restaurant chain a desirable habitation to work for high school and college students. Pals has leveraged its reputation by implementing a statistically controlled, talent-based hiring system that helps managers identify applicants with attributes associated with effective job performance and customer satisfaction.9. How does Pals use technology?Pals Leadership Team members partner with three information technology firms to maintain awareness of currently available and emerging technologies and methods for making information and data more reliable, accurate, available, and usable. Input from these partners is considered during strategic planning where their data capabilities and requirements are align with their business objectives and action plans. At Pals, they ensure that hardware and packet are reliable and use r friendly by using realised standards and specifications in the selection of each of the computers and point-of-sale terminals they use in all trading operations. Their standards and specifications include strict criteria to review reliability and user friendliness.They also test new systems in advance before installing them in all of their stores. During use, they measure and review mean timebetween failures on their systems components, and we routinely quantify whether they have sufficient redundant backup. To help assure the reliability of the software, they also have strict controls over who can make changes in the programs. Changes are tested and verified prior to being used on a production basis. They review the way their systems perform within operations with the people who actually use the equipment and programs. They also keep abreast of technology changes through their partners, trade shows, and publications. During strategic planning they use this input to psychoana lyze how their systems are meeting all current user requirements. They also assess what is needed to support our strategic objectives and action plans.